The Service

The Silent Service                              

Addison Wesley

Service Design Patterns: Fundamental Design Solutions for SOAP/WSDL and RESTful Web Services (Addison-Wesley Signature Series (Fowler))

Legacy

Laundry Service [Vinilo]                        

Bis Publishers

The Service Innovation Handbook /anglais: action-oriented creative thinking toolkit for service organizations, templates-cases-capabilities

O'Reilly UK Ltd.

This is Service Design Doing: Applying Service Design Thinking in the Real World

Simon & Schuster

The Art of Kiki's Delivery Service              

Harvard Business Review Press

Uncommon Service: How to Win by Putting Customers at the Core of Your Business

B DE BOOKS

Trotski                                          

Gestion 2000

Lean Service, management total: Liderando el futuro de las empresas (Gestión 2000)

BIS Publishers bv

This is service design thinking: basics - tools - cases